Join the Friska Team
Be part of a proudly Nigerian wellness brand that’s changing lives.
Digital Marketing Assistant (NYSC Only)
- Candidates around Yaba, Lagos ONLY
- Full-Time, On-Site
- ₦70,000/month
- Herbert Macaulay Way, Yaba, Lagos
About Friska
Friska Farms Limited is a wellness and lifestyle company focused on producing and distributing premium natural health products. We are committed to improving lives through innovative wellness solutions that are rooted in nature and backed by science. Our operations are driven by excellence, efficiency, and a passion for delivering quality products to our growing customer base.
As we continue to strengthen our online presence and digital sales, we are seeking a Digital Marketing Assistant who will work closely with the Digital Marketing Manager to execute campaigns and drive measurable growth.
About the Role
The Digital Marketing Assistant will support the planning, execution, and optimization of Friska’s digital marketing activities. The ideal candidate should be tech-savvy, creative, and eager to learn, with a strong interest in digital tools and data-driven marketing.
This role is open to NYSC members with at least 8 months to Passing Out Parade (POP) who reside in Yaba or surrounding areas.
Key Responsibilities
- Assist the Digital Marketing Manager in executing marketing strategies and campaigns.
- Help manage and optimize online ads (Facebook, Instagram, Google Ads).
- Support website updates and landing page creation on WordPress.
- Contribute to SEO tasks including keyword research, on-page optimization, and reporting.
- Assist in creating and monitoring email marketing campaigns and automations.
- Track campaign performance and prepare regular reports using analytics tools.
- Collaborate on digital sales funnels and lead-generation campaigns.
- Ensure consistent brand messaging across all digital platforms.
Requirements
- Currently serving NYSC member with at least 8 months to POP.
- Must reside in Yaba or its environs.
- Familiarity with WordPress website management.
- Basic knowledge of SEO and online advertising (Google/Facebook Ads).
- Understanding of email marketing platforms (Mailchimp, Brevo, or similar).
- Content creation and design skills (Canva, basic graphics, or video editing) are a plus.
- Strong communication and organizational skills.
- Eagerness to learn, adapt, and contribute to team success.
Key Competencies
- Creativity and innovation
- Digital marketing awareness and adaptability
- Analytical and data-driven mindset
- Strong teamwork and collaboration skills
- Self-motivation and result-oriented attitude
- Problem-solving and initiative-taking
Accountant
- Candidates around Yaba, Lagos ONLY
- Full-Time, On-Site
- Herbert Macaulay Way, Yaba, Lagos
About Friska
About the Role
The Accountant/Bookkeeper supports Friska’s finance and operations by ensuring accurate, timely, and transparent financial records across all business activities.
This role operates in a high-volume, fast-moving FMCG environment and requires a detail-oriented, organised, discreet, and reliable professional who is comfortable working with numbers, inventory data, reconciliations, and management reports in a structured, metrics-driven setting.
Key Responsibilities
1. Bookkeeping & Financial Recording
Maintain accurate daily financial records using accounting software (QuickBooks, Sage, or similar)
Record all income, expenses, invoices, receipts, bills, and journal entries
Ensure proper documentation, filing, and general ledger accuracy
2. Accounts Payable (Suppliers & Vendors)
Record supplier invoices for raw materials, packaging, logistics, and production inputs
Track outstanding supplier payments and prepare payment schedules
Maintain and reconcile vendor accounts monthly
Manage suppliers for ingredients such as ginger, mint, black tea, packaging, and logistics services
3. Accounts Receivable (Distributors, Modern Trade & Online Sales)
Record payments from distributors, supermarkets, B2B clients, and online customers
Track outstanding balances and issue statements of account
Maintain debtor reports for resellers, hubs, distributors, and supermarkets (Shoprite, Justrite, MarketSquare, etc.)
Monitor fulfilment payments and cash-on-delivery (COD) settlements
4. Inventory & Cost Management
Track finished goods inventory across factory, warehouse, and regional hubs
Record stock movements, damaged goods, returns, and inter-branch transfers
Work with logistics to maintain accurate stock levels and cost of goods sold (COGS)
Support monthly stock audits and variance analysis
5. Bank, Wallet & Cash Reconciliation
Reconcile bank accounts, POS settlements, transfer alerts, and payment gateways (Paystack, Flutterwave)
Maintain petty cash and operational cash books
Track loans, repayments, accrued interest, and internal transfers
6. Payroll & Staff Benefits
Prepare monthly payroll (salaries, commissions, bonuses)
Manage statutory remittances (PAYE, Pension, NSITF, ITF)
Track staff reimbursements and expense claims
7. Management Reporting
Prepare weekly and monthly management accounts
Generate financial dashboards covering sales, expenses, cost centres, and product lines
Prepare Profit & Loss statements, balance sheets, and cash flow reports
Support budgeting and financial forecasting
8. Compliance & Internal Control
Ensure compliance with Nigerian tax regulations (FIRS & LIRS)
Maintain VAT and Withholding Tax schedules
Support audit preparation and external auditors
Enforce internal control systems and financial discipline
Requirements
Bachelor’s degree in Accounting, Finance, or a related discipline
2–5 years hands-on accounting or bookkeeping experience
Experience in FMCG, agro-processing, manufacturing, or retail distribution is highly desirable
ICAN or ACCA student membership or part-qualification is an added advantage
Key Competencies
Key Competencies
Technical Skills
Strong understanding of accounting principles and double-entry bookkeeping
Proficiency in accounting software (QuickBooks, Sage, Zoho Books, or similar)
Inventory accounting and cost management skills
Strong Excel / Google Sheets skills (VLOOKUP, Pivot Tables, dashboards)
Ability to work with financial data across multiple sales and distribution channels
Soft Skills
High attention to detail and accuracy
Strong organisational and time-management skills
Ability to work independently with minimal supervision
High integrity, confidentiality, and accountability
Clear communication with suppliers, distributors, and internal teams
Admin Officer
- Candidates around Yaba, Lagos ONLY
- Full-Time, On-Site
- ₦150,000/month
- Herbert Macaulay Way, Yaba, Lagos
About Friska
About the Role
Key Responsibilities
Office Administration & Coordination
• Ensure smooth daily running of the office
• Maintain office cleanliness, organisation, and readiness
• Manage office supplies, utilities, and consumables
• Oversee proper use and servicing of office equipment
• Serve as the central point for administrative requests
• Ensure the office is safe and productivity-focused
Documentation & Records Management
• Maintain efficient digital and physical filing systems
• Handle memos, reports, letters, and internal documentation
• Maintain updated staff records, vendor files, and contracts
• Track regulatory documents (NAFDAC, SON, tax, permits)
• Manage renewal schedules for certifications and registrations
Employee Welfare & Office Support
• Coordinate birthdays, celebrations, and team bonding activities
• Support onboarding documentation and workstation setup
• Assist with attendance, leave tracking, and HR admin support
• Ensure steady availability of water, refreshments, and cleaning supplies
• Coordinate cleaners and outsourced service providers
Facility & Vendor Management
• Liaise with maintenance, cleaning, repair, and utility vendors
• Supervise repairs and office facility maintenance
• Ensure uninterrupted electricity, internet, and water supply
• Source quotations, process vendor payments, and track service contracts
Management Support & General Administration
• Prepare meeting minutes and administrative reports
• Assist the CEO with scheduling and coordination
• Organise meetings, trainings, and staff sessions
• Handle document dispatch, office errands, and purchases
• Manage petty cash and track routine office expenses
Requirements
OND / HND / BSc in Business Administration, Office Management, or related field
• 1–3 years experience in an administrative role
• Experience in FMCG, manufacturing, or corporate environments is an advantage
• Exposure to HR support or staff welfare is a plus
• Proficiency in Microsoft Office and Google Workspace
Key Competencies
• Strong organisational and time-management skills
• Excellent written and verbal communication
• High attention to detail
• Ability to multitask in a fast-paced environment
• Strong people skills and emotional intelligence
• Good negotiation and vendor coordination abilities
• Strong problem-solving and initiative-taking mindset
Customer Experience Officer (NYSC)
- Corps Members around Yaba, Lagos ONLY
- Full-Time, On-Site
- ₦70,000/month
- Herbert Macaulay Way, Yaba, Lagos
The Customer Experience Officer is responsible for building, managing, and optimising the entire post-purchase journey for Friska customers, with the goal of increasing retention, repeat purchases, and customer lifetime value to a minimum of 12 months.
About Friska
About the Role
The Customer Experience Team Lead owns the entire CX engine — from activation to long-term retention.
This role involves:
Designing and executing CX processes
Leading and supervising CX Officers
Tracking customer behaviour and performance metrics
Resolving complex customer issues
Driving repeat purchases and long-term loyalty
The ideal candidate is analytical, customer-obsessed, operationally sound, experienced in retention systems, and capable of building long-term relationships across wellness, nutrition, and skincare categories.
Key Responsibilities
1. Leadership & Strategy
Lead the Customer Experience function across Friska Teas and ImiOse Skincare
Translate business goals into structured CX workflows that increase retention and repeat purchases
Develop monthly, quarterly, and yearly retention strategies
Ensure every customer completes:
Day 0–30 activation journey
Month 2–12 retention journey
2. Process Management (Execution of CX Engine)
Oversee daily CX workflows, including:
Welcome and activation
Usage confirmation
Progress check-ins
Reorder cycles
Long-term nurturing
Ensure all CX interactions are logged accurately in the Google Sheet CRM
Review, refine, and enforce CX playbooks, scripts, and follow-up systems
Set up daily call and WhatsApp task queues using data filters
3. Team Supervision
Lead, mentor, and manage CX Officers (Tea CX Officer & ImiOse CX Officer)
Review daily CX reports and provide performance feedback
Assign and rotate CX ownership per customer
Ensure CX officers maintain high responsiveness, empathy, and consistency
4. Customer Insights & Data
Track customer behaviour, complaints, usage patterns, and reorder triggers
Analyse Google Sheet dashboards to improve Lifetime Value (LTV)
Present weekly and monthly CX reports covering:
Activation Rate
Day-30 Reorder Rate
Win-back Rate
Customer Satisfaction Scores
Identify “at-risk” customers early and supervise recovery actions
5. Issue Resolution & Escalation
Resolve complex customer issues across tea, cereal, supplements, and skincare
Ensure complaint resolution within 24 hours
Maintain clear escalation frameworks for:
Product issues
Refund requests
Sensitive health-related discussions
6. Community & Relationship Building
Oversee Friska WhatsApp customer communities
Manage educational and engagement content streams
Collaborate with Marketing on retention messaging and loyalty offers
Build referral systems and ambassador relationships from satisfied customers
Key Performance Indicators (KPIs)
Activation Rate (Day 0–2): ≥ 80%
Usage Rate (Day 3–7): ≥ 70%
Day-30 Reorder Rate: 35–50%
Customer Satisfaction Score: ≥ 4.5 / 5
Reduction in “At-Risk” Customers (Month-on-Month)
Repeat Purchases per Customer: ≥ 3
Average Customer Lifetime Value: 12 months minimum
Requirements
Key Competencies
CX strategy and execution
Retention and lifecycle management
Team leadership and performance management
Data analysis and reporting
Customer empathy and issue resolution
Operational discipline and process ownership
Brand & Content Communication Officer (NYSC Only)
- Candidates around Yaba, Lagos ONLY
- Full-Time, On-Site
- ₦70,000/month
- Herbert Macaulay Way, Yaba, Lagos
About Friska
About the Role
Key Responsibilities
Content Creation & Management
• Plan and execute engaging content aligned with brand and marketing goals
• Create written, visual, and multimedia content for social media, blogs, emails, and communities
• Use AI tools to support content ideation, research, and writing
• Design basic graphics using Canva
• Edit short videos using CapCut
Social Media Management
• Handle daily posting, scheduling, and audience engagement
• Track trends and optimize content performance using insights and analytics
• Respond to comments and messages professionally
• Maintain a consistent brand voice across all platforms
Community & Engagement Management
• Manage WhatsApp, Telegram, and other community platforms
• Drive daily or periodic engagement activities
• Support launches, campaigns, livestreams, and promo activities
Brand Communication
• Maintain consistent messaging across all internal and external communications
• Support brand storytelling and campaign communication
• Ensure all content aligns with brand guidelines
Administrative & Reporting
• Maintain content calendars, asset libraries, and trackers
• Submit weekly performance reports
• Collaborate with Sales, CX, and Product teams
Requirements
NYSC Corp member with minimum of 8 months to POP
• Must reside in Yaba or nearby locations
• Strong interest in content creation, branding, and digital media
• Ability to use Canva and CapCut
• Basic understanding of major social media platforms
• A portfolio of past work (designs, pages managed, videos, or writing samples) is required
Key Competencies
• Strong written and verbal communication
• Highly organised and detail-oriented
• Creative thinker with strong storytelling ability
• Ability to multitask and work under deadlines
• Confident working independently and within a team
Tele Sales Executive (NYSC Only)
- Full-Time, On-Site
- ₦70,000/month
- Herbert Macaulay Way, Yaba, Lagos
About Friska
Friska Farms Limited is a wellness and lifestyle company focused on producing and distributing premium natural health products. We are committed to improving lives through innovative wellness solutions that are rooted in nature and backed by science. Our operations are driven by excellence, efficiency, and a passion for delivering quality products to our growing customer base.
As we continue to expand our reach and grow our customer base, we are seeking a persuasive, energetic, and customer-focused Telemarketer to join our team.
About the Role
The Telemarketer will be responsible for contacting prospective and existing customers to promote Friska Life products, generate sales, and build lasting customer relationships. The ideal candidate will be a strong communicator with the ability to influence buying decisions while delivering excellent customer service.
This role is opened to NYSC members with at least 8 months to Passing Out Parade (POP) who reside in Yaba or surrounding areas.
Key Responsibilities
- Initiate outbound calls to prospective and existing customers to promote products and services.
- Explain product features, benefits, and pricing to potential buyers.
- Answer customer questions and address objections in a persuasive manner.
- Maintain accurate records of calls, conversations, and sales outcomes.
- Follow up on leads and referrals to secure sales opportunities.
- Collaborate with the sales and marketing team to meet and exceed sales targets.
- Provide feedback from customer interactions to help improve marketing strategies.
- Maintain a positive and professional approach in all customer communications.
Requirements
- Currently serving NYSC member with at least 8 months to POP.
- Must reside in Yaba or its environs.
- Strong verbal communication and persuasive skills.
- Confidence in initiating conversations with strangers over the phone.
- Good listening skills and ability to handle objections professionally.
- Goal-oriented with a proven ability to meet targets.
- Proficiency in Microsoft Office and Google Workspace
Key Competencies
- Excellent communication and interpersonal skills
- Persuasion and negotiation abilities
- Self-motivation and results-driven mindset
- Resilience and adaptability
- Customer-focused approach
Country Fulfillment Executive (CFE)
- Cameroon | Gambia | DRC | Kenya | Uganda | South Africa | Malawi | Zimbabwe
- Full-Time, Remote
- $100/month + Delivery Commissions
About Friska
Friska Farms Limited is a proudly African wellness brand committed to helping people live healthier lives through natural, affordable, and science-backed products. Since 2014, we have been delivering herbal teas and baby cereals across Nigeria, and now expanding to your region.
Through our CFE program, we engage community-based fulfillment agents to ensure fast, respectful, and professional product delivery across Africa.
About the Role
Key Responsibilities
- Confirm and fulfill customer orders within 24 hours where possible
- Communicate professionally with customers via WhatsApp and phone
- Collect and remit payments directly to the company account
- Track and update deliveries using Google Sheets and/or Telegram
- Report delivery status and any issues daily to the operations team
- Manage local stock and request restocks before running low
- Uphold Friska’s standards of respect, speed, and reliability
What We’re Looking For
- Minimum age: 21 years
- Resident in one of the listed cities with access to delivery transport (bike, car, or courier service)
- Own a WhatsApp-enabled smartphone
- Reliable internet connection
- Comfortable with mobile tools like Google Sheets or CRM apps
- Minimum 6 months’ experience in logistics, customer service, or sales (preferred)
- Professional, respectful, and ready to represent Friska
- Willing to sign a contract and meet performance expectations
More DETAILS
Required Documents
Please have the following ready for your application:
- Valid Government-issued ID
- Recent Utility Bill
- Passport Photograph
- Two Referees (at least one employer or community leader)
Tools you will Use
Google Sheet – Order and payment tracking
WhatsApp/Telegram – For operations communication
Order tracker links and dashboards provided at onboarding
Reseller Growth & Partnerships Officer
You will play a key role in expanding and managing Friska’s B2B network — including resellers, wholesalers, and distributors. You will be responsible for identifying and onboarding new trade partners, nurturing existing relationships, coordinating orders, and driving growth across key markets.
- Full-Time, On-Site
- ₦200,000/month
- Herbert Macaulay Way, Yaba, Lagos
About the Role
The Reseller Growth & Partnerships Officer will play a key role in developing and managing relationships with resellers, distribution agents, and channel partners. The ideal candidate will be proactive, customer-oriented, and a keen eye for detail, and capable of identifying growth opportunities across existing and emerging markets.
You will be responsible for building, expanding and maintaining our reseller network, ensuring timely fulfilment of B2B orders, and driving repeat business through excellent relationship management, excellent customer service, and coordination with internal sales and logistics teams.
Key Responsibilities
- Identify and onboard new resellers and distribution partners.
- Build and manage strong, ongoing relationships with resellers and B2B customers to ensure repeat sales.
- Handle partner inquiries, complaints, and post-sale support with professionalism.
- Monitor and track sales performance and reseller satisfaction.
- Work closely with logistics and sales teams to ensure product availability and delivery.
- Conduct regular visits to reseller outlets and distribution points regularly to assess performance and gather feedback.
- Collect and analyze sales, customer, and market feedback data to inform strategy and improve efficiency.
- Contribute to marketing campaigns and customer engagement strategies for the reseller network
Support territory expansion efforts by identifying new market opportunities. - Ensure accurate documentation of transactions and partner interactions.
What We’re Looking For
- Bachelor’s degree in Marketing, Business Administration, or any related field.
- Minimum of 3 years’ experience in distribution, B2B sales, or customer account management
- Proven success managing B2B or retail distribution channels.
- An understanding of Network/MultiLevel Marketing Frameworks is an added advantage
- Excellent interpersonal and communication skills
- Strong attention to detail and organisational ability
- Proficiency in Microsoft Office tools (Excel and Word)
- Ability to work independently and meet sales and growth targets
- Prior experience in the FMCG or wellness industry is a plus
Key Competencies
- Sales and negotiation skills
- Customer service orientation
- Strategic thinking and market awareness
- Initiative and accountability
- Collaboration and teamwork
- Attention to detail and follow-through
- Market awareness and business acumen
Benefits
- Competitive salary and performance-based incentives
- Dynamic work environment with a collaborative team
- Opportunity for growth in a forward-thinking wellness company
- Exposure to modern sales and distribution strategies
Social Media Community Officer
- Full-Time, On-Site
- ₦100,000/month
- Herbert Macaulay Way, Yaba, Lagos
About the Role
Friska Farms Limited is on the lookout for a passionate and proactive Social Media Community Officer to become the voice of our wellness brand across digital platforms. In this role, you’ll engage directly with our online community, ensure customer satisfaction, and support our broader marketing and communication strategies.
You’ll play a key role in building meaningful relationships with our audience, assisting with content management, and representing Friska Farms in the digital space.
Key Responsibilities
Community Engagement & Customer Support:
- Respond to comments, DMs, and inquiries across all major platforms (Instagram, Facebook, X, TikTok, etc.) in real-time.
- Foster trust and engagement with our followers and customers.
- Follow up on orders to ensure timely dispatch and customer satisfaction.
- Handle customer issues with professionalism, escalating when needed.
- Maintain up-to-date records of customer interactions and feedback.
Content Coordination:
- Assist with social media content planning, creation, and scheduling.
- Collaborate with the creative team to ensure brand-consistent, engaging posts.
- Monitor content performance and suggest improvements to boost reach and engagement.
Reporting & Analytics:
- Track social media metrics like engagement rates, response time, and community sentiment.
- Provide weekly performance and insight reports to inform strategy.
Business Support
- Handle inbound B2B inquiries from resellers, distributors, and partners.
- Coordinate with the business development team to nurture leads.
Growth & Brand Awareness
- Stay current on social trends, platform updates, and best practices.
- Engage with wellness-focused online communities to grow our digital footprint.
- Share ideas to enhance our brand’s presence and community engagement.
What We’re Looking For
- Bachelor’s degree in Marketing, Communications, or related field.
- 1–2 years of experience in social media community management or digital customer support.
- Current NYSC members with at least 8 months to POP are encouraged to apply.
- Strong command of social media tools (e.g., Meta Business Suite, Hootsuite).
- Excellent communication, multitasking, and organizational skills.
- A customer-first attitude with empathy and problem-solving ability.
- Knowledge of wellness, nutrition, or healthy living is a plus.
- Proximity to Yaba is an added advantage.
Why Join Us?
- Be the voice of a fast-growing wellness brand.
- Work on impactful campaigns in a collaborative team environment.
- Opportunities for professional growth and career development.
- Competitive salary and benefits.
Logistics Officer
- Full-Time, On-Site
- ₦100,000/month
- Herbert Macaulay Way, Yaba, Lagos
Job Summary
Key Responsibilities
- Coordinate and monitor all logistics operations including warehousing, transportation, and supply chain processes.
- Plan and ensure timely delivery of products to retail partners, distributors, and customers.
- Track orders and shipments; manage delivery schedules and address any issues that arise.
- Supervise loading, offloading, and dispatch processes for accuracy and compliance.
- Maintain updated records of logistics activities, delivery notes, waybills, and inventory movement.
- Liaise with store officers and warehouse staff to ensure accurate stock management.
- Monitor and report on transportation costs, delivery timelines, and overall logistics performance.
- Identify process bottlenecks and suggest improvements.
- Maintain contact with delivery riders, drivers, and third-party logistics partners to coordinate delivery routes and resolve challenges.
- Support return logistics and reverse supply where applicable.
- Enforce compliance with company policies, safety, and regulatory requirements.
Key Requirements
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2–3 years of proven experience in logistics, preferably in FMCG or product-based sectors.
- Strong knowledge of logistics software, route planning, and supply chain procedures.
- Excellent organizational and communication skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office (especially Excel and Word).
- Knowledge of inventory and warehouse management is an advantage.
- High attention to detail and problem-solving ability.
Key Competencies
- Time management and planning
- Strong coordination and multitasking skills
- Accountability and ownership of responsibilities
- Decision-making and adaptability
- Team collaboration
Don’t see the right role?
We’re always happy to connect with passionate people. If you’d like us to consider you for future opportunities, please send your CV and a short introduction to: careers@friskalife.com.